The Challenges
The Leica team in Singapore previously relied on manual HR processes at their three outlets. This included tasks such as tracking work hours, scheduling shifts, and processing payroll, which took up a significant portion of their time every month. Coordinating team schedules across outlets manually was especially difficult.
Additionally, they had to invest substantial time reviewing paperwork to cross-check leave utilisation and attendance records during monthly payroll runs. Ensuring accurate payroll was time-consuming, as any errors necessitated rerunning the process.
Furthermore, the store manager operates from the main office, which posed a challenge when conducting employee appraisals at the three outlets. Recognising the need for improvement, the Leica team embarked on finding a solution to streamline their HR processes.