Technical FAQs
How do I reset my password on the Info-Tech cloud portal?
First, click the “Forget Password?” option at the login page. Next, enter the
registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new...
First, click the “Forget Password?” option at the login page. Next, enter the
registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new password has
been set you
can now use it to login to the system.
How can I view my payslips in the Info-Tech mobile app?
On the Home screen, tap the Payslip icon that is right below your name and the
organisation. Here, you can view the payslips for different months and years. If there is a payslip for a
particular
month and year that you wish to view but is not...
On the Home screen, tap the Payslip icon that is right below your name and the
organisation. Here, you can view the payslips for different months and years. If there is a payslip for a
particular
month and year that you wish to view but is not found in the app, please approach your HR and request them
to publish it first.
How can I re-register my face?
You need to approach your HR to delete your registered face image in the system first
before
you can register your face again. Do it in a place with good lighting and a clear background.
How can I clock in/out using the Info-Tech mobile app?
Tap the Attendance icon at the bottom of the Home screen. Next, select the location from
the drop-down list then tap the Camera icon (if selfie is required) to allow the app to take a photo of
your face. Once done, tap the Clock My Time button.
How do I apply for leave in the Info-Tech mobile app?
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the
bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap
the Apply button. Your leave application will then be...
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the
bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap
the Apply button. Your leave application will then be submitted to your assigned approver.
Can I change the Info-Tech mobile app’s language?
Yes. Firstly, tap the Settings icon at the bottom right-hand corner of the Home
screen. Next, tap the “Change Language” option. There are currently 4 languages you can change to:
English, Chinese (Simplified), Chinese (Traditional) and Malay...
Yes. Firstly, tap the Settings icon at the bottom right-hand corner of the Home
screen. Next, tap the “Change Language” option. There are currently 4 languages you can change to:
English, Chinese (Simplified), Chinese (Traditional) and Malay. Once you have selected a language, the app
will automatically be refreshed in the new language.
Can I update my personal particulars via the Info-Tech mobile app?
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen.
You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add”
option at the top right corner of the page. Once done, tap...
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen.
You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add”
option at the top right corner of the page. Once done, tap the Save button at the bottom of the screen.
The change(s) in
your personal particulars will be forwarded to your pre-defined approver for verification and approval.
Once approved, the new changes will be reflected on the Info-Tech mobile app.
How can I clock in my attendance if my job location is not in the drop-down list?
You will need to approach your HR department and check with them about the job location
setting.
Why is the Info-Tech mobile app unable to detect the location’s address accurately?
The GPS location in Info-Tech’s mobile app follows the Google Maps engine, which
in turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor
compared to indoor. So walking around, especially to...
The GPS location in Info-Tech’s mobile app follows the Google Maps engine, which
in turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor
compared to indoor. So walking around, especially to somewhere with open sky, may help to improve the
accuracy.
Why am I unable to receive any emails?
There could be an issue with your organisation’s email server setting. Please approach
your
HR department to verify the system configuration.
HRMS FAQs
What is Info-Tech?
Info-Tech is an award-winning cloud-based HR software provide that helps you
better manage
your organisation’s HR matters. Info-Tech offers numerous HR applications such as
Time Attendance,
Payroll, Leave, Expense Claims, Appraisal and
Project Costing Software. It also comes with a mobile
application, available on both Android and iOS devices - allowing users to manage HR
matters on the go!
What is Cloud HR Software?
A cloud-based HR management system (HRMS) is an online portal that is accessible
by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct...
A cloud-based HR management system (HRMS) is an online portal that is accessible
by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct HR-related matters in a more efficient manner.
With a cloud-based HRMS, you can:
- Store all your data securely on a central database
- Access your data from anywhere, anytime
- Create and edit employee profiles
- Quickly generate reports to manage your HR data
What are the benefits of Cloud HR Software?
Some of the benefits are:
Accessibility and mobility – You can have access to your HR and
payroll data 24/7 in any part of the world as long as you...
Some of the benefits are:
Accessibility and mobility – You can have access to your HR and
payroll data 24/7 in any part of the world as long as you have abrowser and an internet connection.
Cost Reduction – There is no need for you to invest in any hardware
or facilities. And you can also do away with the need of an IT team to manage the system.
Regulatory Compliances – The software provider will manage all the
regulatory updates automatically to ensure continuing compliance with all the regulations, laws and taxes.
Accurate and Time-Saving – By automating all the HR processes,
you
can save time by removing manual repetitive task and avoid costly penalties or upset employees due to
inaccurate payment.
What are the features available in Info-Tech Cloud HR Software?
Who can use Info-Tech Cloud HR Software?
Info-Tech Cloud HR Software can be used by any businesses of all sizes and in all
industries.
Can Info-Tech HR Software be accessed on mobile devices?
Yes, users can easily clock-in and out using the industry’s first ever attendance
taking app with facial recognition and GPS feature. You can also view your payslip, IR8A, leave balance,
submit expense claims and much more in our info-tech...
Yes, users can easily clock-in and out using the industry’s first ever attendance
taking app with facial recognition and GPS feature. You can also view your payslip, IR8A, leave balance,
submit expense claims and much more in our Info-Tech mobile app.
What is HRMS?
HRMS stands for Human Resource Management System. It is a cloud-based portal to
streamline human resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help
companies to stay compliant with payroll legislation...
HRMS stands for Human Resource Management System. It is a cloud-based portal to streamline human
resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help companies to stay
compliant with payroll legislation as well as employment and tax laws.
Employee management is complex. Managing human resources is even harder. Businesses should consider
human resource management software to increase workplace productivity and efficiency.
Why does my company need a HRMS?
HRMS is a secure platform where you can easily track and view your employees’ data. At
Info-Tech, we make managing your business easier by having an all-in-one software that lets you access
information whenever and wherever.
What should be considered when selecting an HRMS?
A good HRMS should be able to meet your company’s human resources needs and
budget. It must also be able to safeguard employees’ personal data with a good data management procedure
in place. It is also important to have a...
A good HRMS should be able to meet your company’s human resources needs and budget. It must also be
able to safeguard employees’ personal data with a good data management procedure in place. It is also
important to have a Mobile Application to ease the workload of the HR department and providing employees
with the access to their own information on a mobile app.
Info-Tech’s HRMS includes a wide variety of software that help make managing your employees’
information, attendance, payroll and more even easier. To see a full list of what Info-Tech’s Cloud HR
Software can do for you, read more here.
What are the most well-known HR Softwares in Singapore?
There are many well-known HRMS companies in Singapore, Info-Tech being one of them
as we are the first to launch our mobile app that has the HRMS and payroll software fully integrated in
it. Moreover, Info-Tech is the first HRMS provider...
There are many well-known HRMS companies in Singapore, Info-Tech being one of them
as we are the first to launch our mobile app that has the HRMS and payroll software fully integrated in
it. Moreover, Info-Tech is the first HRMS provider that has the Data Protection Trustmark (DPTM)
Certification from IMDA so you can be assured that your employees’ personal data is responsibly managed
and safeguarded.
Why is Info-Tech the most preferred HRMS for SMEs?
As the leading figure in the HRMS industry for over 18 years, Info-Tech has
constantly been improving on our award-winning softwares and technology that can cater to a wide variety
of companies and their needs. With Info-Tech’s Cloud HR...
As the leading figure in the HRMS industry for over 18 years, Info-Tech has constantly been improving
on our award-winning softwares and technology that can cater to a wide variety of companies and their
needs. With Info-Tech’s Cloud HR software and Mobile App, you get a complete 360 HR software anywhere.
There are many reasons why Info-Tech is the top choice for an HRMS for many SMEs. You can read up on
them here.
Payroll
Does my company need a Payroll Software?
Are you paying employees? If yes, you need a payroll software to handle everything
hassle-free. Payroll software can do the heavy lifting of calculating work hours and salaries, helping you
to eliminate the costly mistakes by ensuring the software is...
Are you paying employees? If yes, you need a payroll software to handle everything
hassle-free. Payroll software can do the heavy lifting of calculating work hours and salaries, helping you
to eliminate the costly mistakes by ensuring the software is always updated and complied with the latest
regulations. Should you have any queries, please feel free to contact us at +65 6297 3398 or
sales@info-tech.com.sg.
Do I need payroll software for my small business?
Payroll software helps small businesses save cost and time by streamlining and
automating the entire payroll processes.
It helps businesses to achieve payroll accuracy and ensure regulatory compliance. Furthermore, you can
also generate...
Payroll software helps small businesses save cost and time by streamlining and
automating the entire payroll processes.
It helps businesses to achieve payroll accuracy and ensure regulatory compliance. Furthermore, you can
also generate reports that will help you stay on top of everything related to an employee’s employment
status within the company.
How does Payroll Software work?
Payroll software typically manages everything having to do with the process of paying
your employees (salary, allowances, deductions, reimburse of claims, etc). Some software, like Info-Tech,
facilitates filing of income tax as well.
What are the benefits of a Cloud Based Payroll Software?
Cloud
Payroll Software offers many different benefits for both employees and employers from businesses of
all sizes.
With Cloud-Based Payroll Software, you can: ...
Cloud Payroll Software offers many different benefits for both employees and
employers from businesses of all sizes.
With Cloud-Based Payroll Software, you can:
- Save time and eliminate manual, repetitive tasks
- Fast, easy, and accessible anytime, anywhere
- Avoid payroll errors and miscalculation
- Keep sensitive payroll data secure
- Empower employees with a Self-Service Portal
What should be considered when choosing a payroll software solution?
One of the most important factors is after-sales support. A payroll software is
commonly pretty comprehensive with lots of features. Having good after-sales support will ensure peace of
mind when you know someone will be there to assist you...
One of the most important factors is after-sales support. A payroll software is
commonly pretty comprehensive with lots of features. Having good after-sales support will ensure peace of
mind when you know someone will be there to assist you whenever help is needed. In Info-Tech, we provide
one of the most
comprehensive customer supports of our trade, merging with
state-of-the-art technology to give a seamless support experience.
On top of that, it is also important to look for a payroll software that is unified with
other core software modules like attendance, leave and expense claims. A fully integrated solution will
increase productivity, reduce the potential for errors, and drive down costs.
How does Info-Tech Payroll software help with taxes, compliance and regulations?
Info-Tech’s payroll software is compliant with CPF, IRAS and MOM’s guidelines. If there
are any new regulations that we must adhere to, Info-Tech will take prompt action to update or enhance the
system to comply with them.
What are the most well-known Payroll Softwares in Singapore?
Singapore has many well-known payroll softwares where Info-Tech ranks high among them
due to our flexible, comprehensive, and affordable system that caters to even the most niche of needs.
Why is Info-Tech the most preferred payroll software for SMEs?
Info-Tech’s automated payroll software is approved by the CPF board, IRAS and all
the banks in Singapore. In addition, the payroll software is also integrated with our other software such
as Attendance, Leave and Expense Claims module which...
Info-Tech’s automated payroll software is approved by the CPF board, IRAS and all the banks in
Singapore. In addition, the payroll software is also integrated with our other software such as
Attendance, Leave and Expense Claims module which makes payroll processing much easier. As of 2021,
Info-Tech has served over 30,000 customers and processed more than 750,000 employees’ payroll every
month.
To understand why SMEs prefer our payroll software, you can read more about the key features here.
Accounting
How does accounting software help with effective financial management for businesses?
Accounting software aids businesses to streamline their finances the right way by efficiently tracking expenses, generating invoices, providing a detailed financial report and reducing the manual hassle.
Will this accounting software be a right fit for small business owners?
Definitely! It will be a great fit for startups or small businesses as it serves simple solutions to manage the finances of the organization regardless of their size.
Does this software support handling international transactions?
Yes, it provides you with the freedom to manage finances, invoices and expenses in multiple currencies making global transactions a seamless experience.
Can I track my finances via my mobile?
You can simply head to the Info-Tech Mobile App that enables you to access your accounting data anytime, anywhere. It is compatible with both iOS and Android.
What are the key functions managed by the accounting software?
The core functions include inventory tracking, generating quotes and invoicing, managing multi-currency transactions, tax management and providing insight into real-time financial data.
Does this accounting software help with business planning?
By directing you with real-time reporting and customizable dashboards, it helps businesses monitor financial performance, stay up to date on the accounting data and make informed decisions.
Does this accounting software help with simplifying tax management?
You can stay worry-free as the accounting software automatically calculates GST based on transactions and generates reports for easy tax filing.
Will this software assist with asset management?
The software provides a transparent view on the tracking of various asset types from purchase to depreciation and eventual disposal.
Does this software support advanced inventory tracking?
Yes, the
accounting software offers advanced tracking options, including serial and batch tracking. It provides detailed insights into inventory movements and balances. This ensures efficient and accurate inventory control.
What advantages does Info-Tech’s accounting software offer?
Info-Tech’s
accounting software is built for convenience, with cloud access that allows you to manage accounting tasks on the go. It simplifies invoicing, expense tracking, and profit analysis. Stay informed with your financial information wherever you are with our accounting software.
Others
Why choose Info-Tech?
With more than 18 experience under our belt, Info-Tech has served more than 30,000
companies across 6 countries and processing over 750,000 employees’ payroll every month. Our goal is to
support businesses to accelerate...
With more than 18 experience under our belt, Info-Tech has served more than 30,000
companies across 6 countries and processing over 750,000 employees’ payroll every month. Our goal is to
support businesses to accelerate their digital transformation journey and help achieve operational
efficiency, automation, and innovation across the organisation.
How easy is it to use Info-Tech software?
Info-Tech Cloud HR Software is designed with user experience in mind, making sure
that the interface is easy to use for employers and employees from all walks of life. In addition, our
Info-Tech mobile application also available in multiple...
Info-Tech Cloud HR Software is designed with user experience in mind, making sure
that the interface is easy to use for employers and employees from all walks of life. In addition, our
Info-Tech mobile application also available in multiple languages – English, Chinese and Malay to support
users who are more comfortable transacting in vernacular languages.
Is there any free trial?
Please contact us at +65 6297 3398 or mail to
sales@info-tech.com.sg. Our team will reach out to you within 1
working day
How safe is my data with Info-Tech?
What would clients say about Info-Tech?
Customer service is a key component of our business. Our clients who have gone
through the entire onboarding process have left good reviews about how our cloud HR software is extremely
versatile and flexible to meet their needs...
Customer service is a key component of our business. Our clients who have gone
through the entire onboarding process have left good reviews about how our cloud HR software is extremely
versatile and flexible to meet their needs. They have also praised and complimented their respective
Support Specialist for being very attentive, knowledgeable and efficient.
Check out our
success stories.
What is the customer onboarding process like?
An Implementation Specialist will be assigned to you during the initial period to
guide you in setting up the system as per your company’s requirements and ensure everything has been
properly set up and running smoothly. Customers...
An Implementation Specialist will be assigned to you during the initial period to
guide you in setting up the system as per your company’s requirements and ensure everything has been
properly set up and running smoothly. Customers will also be required to attend a 2-day virtual classroom
training to learn how to use the software with support from our experienced trainer.Once the system goes
live, a dedicated Support Specialist will take over in supporting you for as long as your subscription is
active.
How to sign up for Info-Tech Cloud HR Software?
Please submit an online enquiry via
Contact Us and our team
will get in touch with you within 1 working day. Alternatively, you can also reach us directly at +65 6297
3398 or
sales@info-tech.com.sg.
How will artificial intelligence impact the accounting industry?
AI is transforming accounting software by automating data analysis, generating instant insights, and reducing manual reporting. With AI-powered tools, you can rapidly access financial data, identify trends, and make more informed decisions for effective business operations.
