Technical FAQs
How do I reset my password on the Info-Tech cloud portal?
First, click the “Forget Password?” option at the login page. Next, enter the registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new...
First, click the “Forget Password?” option at the login page. Next, enter the registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new password has been set you
can now use it to login to the system.
How can I view my payslips in the Info-Tech mobile app?
On the Home screen, tap the Payslip icon that is right below your name and the organisation. Here, you can view the payslips for different months and years. If there is a payslip for a particular
month and year that you wish to view but is not...
On the Home screen, tap the Payslip icon that is right below your name and the organisation. Here, you can view the payslips for different months and years. If there is a payslip for a particular
month and year that you wish to view but is not found in the app, please approach your HR and request them
to publish it first.
How can I re-register my face?
You need to approach your HR to delete your registered face image in the system first before
you can register your face again. Do it in a place with good lighting and a clear background.
How can I clock in/out using the Info-Tech mobile app?
Tap the Attendance icon at the bottom of the Home screen. Next, select the location from the drop-down list then tap the Camera icon (if selfie is required) to allow the app to take a photo of your face. Once done, tap the Clock My Time button.
How do I apply for leave in the Info-Tech mobile app?
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap the Apply button. Your leave application will then be...
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap the Apply button. Your leave application will then be submitted to your assigned approver.
Can I change the Info-Tech mobile app’s language?
Yes. Firstly, tap the Settings icon at the bottom right-hand corner of the Home screen. Next, tap the “Change Language” option. There are currently 4 languages you can change to: English, Chinese (Simplified), Chinese (Traditional) and Malay...
Yes. Firstly, tap the Settings icon at the bottom right-hand corner of the Home screen. Next, tap the “Change Language” option. There are currently 4 languages you can change to: English, Chinese (Simplified), Chinese (Traditional) and Malay. Once you have selected a language, the app will automatically be refreshed in the new language.
Can I update my personal particulars via the Info-Tech mobile app?
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen. You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add” option at the top right corner of the page. Once done, tap...
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen. You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add” option at the top right corner of the page. Once done, tap the Save button at the bottom of the screen. The change(s) in
your personal particulars will be forwarded to your pre-defined approver for verification and approval.
Once approved, the new changes will be reflected on the Info-Tech mobile app.
How can I clock in my attendance if my job location is not in the drop-down list?
You will need to approach your HR department and check with them about the job location
setting.
Why is the Info-Tech mobile app unable to detect the location’s address accurately?
The GPS location in Info-Tech’s mobile app follows the Google Maps engine, which in turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor compared to indoor. So walking around, especially to...
The GPS location in Info-Tech’s mobile app follows the Google Maps engine, which in turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor compared to indoor. So walking around, especially to somewhere with open sky, may help to improve the accuracy.
Why am I unable to receive any emails?
There could be an issue with your organisation’s email server setting. Please approach your
HR department to verify the system configuration.
HRMS FAQs
What is Info-Tech?
Info-Tech is an award-winning cloud-based HR software provide that helps you better manage
your organisation’s HR matters. Info-Tech offers numerous HR applications such as
Time Attendance,
Payroll, Leave, Expense Claims, Appraisal and
Project Costing Software. It also comes with a mobile application, available on both Android and iOS devices - allowing users to manage HR
matters on the go!
What is Cloud HR Software?
A cloud-based HR management system (HRMS) is an online portal that is accessible by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct...
A cloud-based HR management system (HRMS) is an online portal that is accessible by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct HR-related matters in a more efficient manner.
With a cloud-based HRMS, you can:
- Store all your data securely on a central database
- Access your data from anywhere, anytime
- Create and edit employee profiles
- Quickly generate reports to manage your HR data
What are the benefits of Cloud HR Software?
Some of the benefits are:
Accessibility and mobility – You can have access to your HR and payroll data 24/7 in any part of the world as long as you...
Some of the benefits are:
Accessibility and mobility – You can have access to your HR and payroll data 24/7 in any part of the world as long as you have abrowser and an internet connection.
Cost Reduction – There is no need for you to invest in any hardware or facilities. And you can also do away with the need of an IT team to manage the system.
Regulatory Compliances – The software provider will manage all the
regulatory updates automatically to ensure continuing compliance with all the regulations, laws and taxes.
Accurate and Time-Saving – By automating all the HR processes, you
can save time by removing manual repetitive task and avoid costly penalties or upset employees due to
inaccurate payment.
What are the features available in Info-Tech Cloud HR Software?
Who can use Info-Tech Cloud HR Software?
Info-Tech Cloud HR Software can be used by any businesses of all sizes and in all industries.
Can Info-Tech HR Software be accessed on mobile devices?
Yes, users can easily clock-in and out using the industry’s first ever attendance taking app with facial recognition and GPS feature. You can also view your payslip, IR8A, leave balance, submit expense claims and much more in our info-tech...
Yes, users can easily clock-in and out using the industry’s first ever attendance taking app with facial recognition and GPS feature. You can also view your payslip, IR8A, leave balance, submit expense claims and much more in our Info-Tech mobile app.
What is HRMS?
HRMS stands for Human Resource Management System. It is a cloud-based portal to streamline human resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help companies to stay compliant with payroll legislation...
HRMS stands for Human Resource Management System. It is a cloud-based portal to streamline human resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help companies to stay compliant with payroll legislation as well as employment and tax laws.
Employee management is complex. Managing human resources is even harder. Businesses should consider human resource management software to increase workplace productivity and efficiency.
Why does my company need a HRMS?
HRMS is a secure platform where you can easily track and view your employees’ data. At Info-Tech, we make managing your business easier by having an all-in-one software that lets you access information whenever and wherever.
What should be considered when selecting an HRMS?
A good HRMS should be able to meet your company’s human resources needs and budget. It must also be able to safeguard employees’ personal data with a good data management procedure in place. It is also important to have a...
A good HRMS should be able to meet your company’s human resources needs and budget. It must also be able to safeguard employees’ personal data with a good data management procedure in place. It is also important to have a Mobile Application to ease the workload of the HR department and providing employees with the access to their own information on a mobile app.
Info-Tech’s HRMS includes a wide variety of software that help make managing your employees’ information, attendance, payroll and more even easier. To see a full list of what Info-Tech’s Cloud HR Software can do for you, read more here.
What are the most well-known HR Softwares in Singapore?
There are many well-known HRMS companies in Singapore, Info-Tech being one of them as we are the first to launch our mobile app that has the HRMS and payroll software fully integrated in it. Moreover, Info-Tech is the first HRMS provider...
There are many well-known HRMS companies in Singapore, Info-Tech being one of them as we are the first to launch our mobile app that has the HRMS and payroll software fully integrated in it. Moreover, Info-Tech is the first HRMS provider that has the Data Protection Trustmark (DPTM) Certification from IMDA so you can be assured that your employees’ personal data is responsibly managed and safeguarded.
Why is Info-Tech the most preferred HRMS for SMEs?
As the leading figure in the HRMS industry for over 28 years, Info-Tech has constantly been improving on our award-winning softwares and technology that can cater to a wide variety of companies and their needs. With Info-Tech’s Cloud HR...
As the leading figure in the HRMS industry for over 28 years, Info-Tech has constantly been improving on our award-winning softwares and technology that can cater to a wide variety of companies and their needs. With Info-Tech’s Cloud HR software and Mobile App, you get a complete 360 HR software anywhere.
There are many reasons why Info-Tech is the top choice for an HRMS for many SMEs. You can read up on them here.
Payroll
Does my company need a Payroll Software?
Are you paying employees? If yes, you need a payroll software to handle everything hassle-free. Payroll software can do the heavy lifting of calculating work hours and salaries, helping you to eliminate the costly mistakes by ensuring the software is...
Are you paying employees? If yes, you need a payroll software to handle everything hassle-free. Payroll software can do the heavy lifting of calculating work hours and salaries, helping you to eliminate the costly mistakes by ensuring the software is always updated and complied with the latest regulations. Should you have any queries, please feel free to contact us at +65 6297 3398 or
sales@info-tech.com.sg.
Do I need payroll software for my small business?
Payroll software helps small businesses save cost and time by streamlining and automating the entire payroll processes.
It helps businesses to achieve payroll accuracy and ensure regulatory compliance. Furthermore, you can also generate...
Payroll software helps small businesses save cost and time by streamlining and automating the entire payroll processes.
It helps businesses to achieve payroll accuracy and ensure regulatory compliance. Furthermore, you can also generate reports that will help you stay on top of everything related to an employee’s employment status within the company.
How does Payroll Software work?
Payroll software typically manages everything having to do with the process of paying your employees (salary, allowances, deductions, reimburse of claims, etc). Some software, like Info-Tech, facilitates filing of income tax as well.
What are the benefits of a Cloud Based Payroll Software?
Cloud Payroll Software offers many different benefits for both employees and employers from businesses of all sizes.
With Cloud-Based Payroll Software, you can: ...
Cloud Payroll Software offers many different benefits for both employees and employers from businesses of all sizes.
With Cloud-Based Payroll Software, you can:
- Save time and eliminate manual, repetitive tasks
- Fast, easy, and accessible anytime, anywhere
- Avoid payroll errors and miscalculation
- Keep sensitive payroll data secure
- Empower employees with a Self-Service Portal
What should be considered when choosing a payroll software solution?
One of the most important factors is after-sales support. A payroll software is commonly pretty comprehensive with lots of features. Having good after-sales support will ensure peace of mind when you know someone will be there to assist you...
One of the most important factors is after-sales support. A payroll software is commonly pretty comprehensive with lots of features. Having good after-sales support will ensure peace of mind when you know someone will be there to assist you whenever help is needed. In Info-Tech, we provide one of the most
comprehensive customer supports of our trade, merging with state-of-the-art technology to give a seamless support experience.
On top of that, it is also important to look for a payroll software that is unified with other core software modules like attendance, leave and expense claims. A fully integrated solution will increase productivity, reduce the potential for errors, and drive down costs.
How does Info-Tech Payroll software help with taxes, compliance and regulations?
Info-Tech’s payroll software is compliant with CPF, IRAS and MOM’s guidelines. If there are any new regulations that we must adhere to, Info-Tech will take prompt action to update or enhance the system to comply with them.
What are the most well-known Payroll Softwares in Singapore?
Singapore has many well-known payroll softwares where Info-Tech ranks high among them due to our flexible, comprehensive, and affordable system that caters to even the most niche of needs.
Why is Info-Tech the most preferred payroll software for SMEs?
Info-Tech’s automated payroll software is approved by the CPF board, IRAS and all the banks in Singapore. In addition, the payroll software is also integrated with our other software such as Attendance, Leave and Expense Claims module which...
Info-Tech’s automated payroll software is approved by the CPF board, IRAS and all the banks in Singapore. In addition, the payroll software is also integrated with our other software such as Attendance, Leave and Expense Claims module which makes payroll processing much easier. As of 2021, Info-Tech has served over 30,000 customers and processed more than 750,000 employees’ payroll every month.
To understand why SMEs prefer our payroll software, you can read more about the key features here.
Others
Why choose Info-Tech?
With more than 28 experience under our belt, Info-Tech has served more than 30,000 companies across 6 countries and processing over 750,000 employees’ payroll every month. Our goal is to support businesses to accelerate...
With more than 28 experience under our belt, Info-Tech has served more than 30,000 companies across 6 countries and processing over 750,000 employees’ payroll every month. Our goal is to support businesses to accelerate their digital transformation journey and help achieve operational efficiency, automation, and innovation across the organisation.
How easy is it to use Info-Tech software?
Info-Tech Cloud HR Software is designed with user experience in mind, making sure that the interface is easy to use for employers and employees from all walks of life. In addition, our Info-Tech mobile application also available in multiple...
Info-Tech Cloud HR Software is designed with user experience in mind, making sure that the interface is easy to use for employers and employees from all walks of life. In addition, our Info-Tech mobile application also available in multiple languages – English, Chinese and Malay to support users who are more comfortable transacting in vernacular languages.
Is there any free trial?
Please contact us at +65 6297 3398 or mail to
sales@info-tech.com.sg. Our team will reach out to you within 1 working day
How safe is my data with Info-Tech?
What would clients say about Info-Tech?
Customer service is a key component of our business. Our clients who have gone through the entire onboarding process have left good reviews about how our cloud HR software is extremely versatile and flexible to meet their needs...
Customer service is a key component of our business. Our clients who have gone through the entire onboarding process have left good reviews about how our cloud HR software is extremely versatile and flexible to meet their needs. They have also praised and complimented their respective Support Specialist for being very attentive, knowledgeable and efficient.
Check out our
success stories.
What is the customer onboarding process like?
An Implementation Specialist will be assigned to you during the initial period to guide you in setting up the system as per your company’s requirements and ensure everything has been properly set up and running smoothly. Customers...
An Implementation Specialist will be assigned to you during the initial period to guide you in setting up the system as per your company’s requirements and ensure everything has been properly set up and running smoothly. Customers will also be required to attend a 2-day virtual classroom training to learn how to use the software with support from our experienced trainer.Once the system goes live, a dedicated Support Specialist will take over in supporting you for as long as your subscription is active.
How to sign up for Info-Tech Cloud HR Software?
Please submit an online enquiry via
Contact Us and our team will get in touch with you within 1 working day. Alternatively, you can also reach us directly at +65 6297 3398 or
sales@info-tech.com.sg.
